ZuZo ltd, Sakumono | Sortlist
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ZuZo ltd

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Sakumono, Ghana
Your Outsource Partner
Customer service|Technical support|Help Desk|Telesales|Outbound|Inbound|Omni-channel|Email|Live chat|Social media|Back office|Data Entry|Contact Centre Solutions| Are you looking for a way to streamline your business processes and focus on growing your company? Look no further than ZuZo Business Process Outsourcing Services (BPO). ZuZo is a Ghanaian-based BPO service provider that understands the importance of efficiency and effectiveness when it comes to running a successful business. Our goal is not only to provide you with world-class BPO services, but also to create an amazing experience for your customers and a lasting partnership with you. One of the key benefits of working with ZuZo is our Omni-channel approach. We provide support through multiple channels including phone, email, chat, and social media, which ensures that your customers can reach out to you in the way that is most convenient for them. This means that you can provide better customer service and increase customer satisfaction. Our team of agents are highly trained and experienced professionals who are equipped to handle a wide range of business processes, from customer service and technical support to data entry and back-office operations. Our agents are not only well-trained but also proficient in multiple languages which will ensure that we can cater to customers of different languages. Furthermore, our agents have an excellent level of English proficiency which will ensure that your customers will have a seamless experience. ZuZo is located in Accra, Ghana which is strategically located with excellent site locations. This does not only ensure we have a talented pool of agents but also ensures that we can offer our services at a very competitive price point. We understand the local and international market and can tailor our services to cater to the specific needs of our clients. We also understand the importance of security in today's business world. That's why we take great care to ensure that all of our clients' data is kept safe and secure. We have a data protection certification with an in-house data protection practitioner to streamline our data processing and for compliance purposes. Our team is well-versed in data privacy / security best practices and will work with you to ensure that your information is protected at all times. In addition, ZuZo's BPO services are also very affordable which makes it easy for small businesses to take advantage of our services and also allows them to focus on their core business activities. Moreover, we are very easy to work with and our team is dedicated to ensuring that your business runs smoothly and efficiently, while also creating an amazing experience for your customers. ZuZo is also backed by industry experts with over 20 years of experience working locally & internationally. This allows us to make quick decisions and execute them effectively. We have easy access to qualified staff/agents in-country and our working environment is friendly and highly productive. Our SaaS platform is stable with 99.9% uptime. Don't let the day-to-day operations of your business hold you back. Let ZuZo help you streamline your processes and take your business to the next level. Contact us today to schedule a no-obligation consultation and find out how we can help your business thrive and create a lasting partnership with you.
29 people in their team
Speaks English
Works remotely across the globe
Sortlist member since 2023
Founded in 2018
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Services

8 services offered by ZuZo ltd

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  • Description
    Customer service|Technical support|Help Desk|Telesales|Outbound|Inbound|Omni-channel|Email|Live chat|Social media|Back office|Data Entry|Contact Centre Solutions|

    Don't let the day-to-day operations of your business hold you back. Let ZuZo help you streamline your processes and take your business to the next level. Contact us today to schedule a no-obligation consultation and find out how we can help your business thrive and create a lasting partnership with you.
    Skills in Data Consulting (7)
    contact center omnichannel platformBusiness Process Outsourcing (BPO)Data Mining ConsultingData Science ConsultingBig Data Analytics ConsultingData EntryData Discovery

    Learn more about Data Consulting


  • Description
    At ZuZo, we are at the forefront of revolutionizing your digital landscape by offering comprehensive Cloud Support Services through our cutting-edge contact center. Our commitment is to empower businesses and individuals alike with seamless, efficient, and innovative solutions tailored to your unique needs. Here's how ZuZo stands out in providing Cloud Support Services:

    Technical Expertise:

    Our skilled support teams are equipped with deep technical knowledge in cloud technologies, ensuring rapid issue resolution and continuous optimization of your cloud infrastructure.
    Multi-Channel Support:

    Experience unparalleled accessibility with our multi-channel support system. Whether you prefer phone, email, or chat support, we're here 24/7 to address your cloud-related concerns.
    Infrastructure Management:

    Entrust ZuZo with the management of your cloud infrastructure. From setup to ongoing maintenance, we ensure that your cloud environment operates seamlessly, allowing you to focus on core business activities.
    Security Assurance:

    Security is our top priority. ZuZo employs robust security measures to safeguard your data in the cloud. Rest easy knowing that your information is in safe hands.
    Scalability Solutions:

    Our cloud support services are designed to grow with your business. Whether you're a startup or an enterprise, we provide scalable solutions that adapt to your evolving needs.
    Cost Optimization:

    ZuZo takes a proactive approach to optimize your cloud spending. We analyze usage patterns and recommend cost-saving strategies, ensuring you get the most value from your cloud investment.
    Training and Education:

    Stay ahead of the curve with our training and education programs. ZuZo offers resources to empower your team with the knowledge needed to leverage cloud technologies effectively.
    Skills in Cloud Consulting (11)
    Google Apps ConsultingPrivate CloudHybrid CloudGoogle Cloud ConsultingPublic CloudCloud SecurityCloud ArchitectureCloud StoragePaaSIaaS+1

    Learn more about Cloud Consulting


  • Description

    No description provided for this service.

    Skills in Artificial Intelligence (4)
    Supply chain optimizationVirtual AssistantVirtual ReceptionistAI Customer Service

    Learn more about Artificial Intelligence


  • Description
    Welcome to ZuZo BPO, where we offer an extensive range of specialized services to empower businesses across diverse industries. Discover the added value our agency brings to prospects seeking expertise in the following areas:

    Customer Support:

    ZuZo BPO ensures top-notch customer support for swift query resolution, enhancing overall customer satisfaction and loyalty.
    Data Entry:

    Our meticulous data entry services at ZuZo BPO guarantee accuracy and efficiency, maintaining data integrity critical for seamless operations.

    Project Management:

    Count on ZuZo BPO's experienced project management team to oversee projects meticulously, ensuring timely completion and meeting objectives.
    Delivery:

    ZuZo BPO optimizes delivery processes, streamlining logistics to improve efficiency and customer satisfaction for your business.
    Back Office Support:

    Our back-office support at ZuZo BPO covers a spectrum of administrative tasks, freeing your core team to focus on strategic goals.
    Contact Centre Services:

    Experience end-to-end contact center solutions with ZuZo BPO, including inbound and outbound services, maximizing communication effectiveness.
    Emergency Line Support:

    ZuZo BPO provides specialized support for swift response during critical situations, ensuring reliability for your clients.
    Promo Line Support:

    Trust ZuZo BPO to manage promotional lines seamlessly, ensuring operational smoothness during campaigns and events.
    Workforce Management:

    ZuZo BPO's workforce management strategies optimize staffing resources, enhancing productivity and efficiency.
    Quality Assurance:

    Rigorous quality assurance processes at ZuZo BPO ensure that all services meet or exceed industry standards, maintaining high-performance levels.
    Training:

    ZuZo BPO offers comprehensive training programs, equipping your team with the skills and knowledge necessary for optimal performance.
    Data Processing:

    ZuZo BPO's data processing services cover the end-to-end spectrum, from data collection to analysis, providing valuable insights for informed decision-making.
    Lead Generation:

    ZuZo BPO's lead generation strategies focus on identifying and nurturing potential clients, contributing to business growth.
    Outbound/Inbound:

    Whether reaching out to customers or managing incoming inquiries, ZuZo BPO optimizes communication channels for effective interactions.
    Social Media:

    Enhance your online presence with ZuZo BPO's social media management services, engaging your audience and driving brand awareness.
    Call Concierge:
    ZuZo BPO's call concierge services deliver high-touch interactions, ensuring a personalized and professional experience for your clients.
    IVR (Interactive Voice Response):

    ZuZo BPO designs and implements IVR systems for efficient call routing and handling.
    BPO (Business Process Outsourcing):
    Opt for ZuZo BPO's comprehensive BPO services, covering a wide range of business functions and allowing you to focus on core competencies.
    API Development:
    Rely on ZuZo BPO's expertise in API development for seamless integration of various systems, enhancing overall operational efficiency.
    Mobile Application:
    ZuZo BPO designs and develops mobile applications tailored to meet specific business requirements, providing a user-friendly experience.

    Application Add-On:
    ZuZo BPO creates custom add-ons to enhance the functionality of existing applications, ensuring they align with evolving business needs.
    Application Integrations:
    Leverage ZuZo BPO's expertise in application integrations for seamless connectivity between different systems, promoting data flow and accessibility.

    Virtual Agents:
    ZuZo BPO enhances automation and responsiveness with virtual agents, contributing to a more efficient customer interaction experience.

    Virtual Assistance:
    ZuZo BPO's virtual assistants handle various administrative tasks, allowing your team to focus on strategic priorities.
    At ZuZo BPO, we provide a holistic solution for businesses, serving as your one-stop shop for enhancing operational efficiency, customer satisfaction, and overall business success.
    Skills in Marketing (17)
    Call CenterInbound MarketingBusiness Process Outsourcing (BPO)Appointment SettingCRM ConsultingOmnichannel MarketingInbound Lead GenerationApp MarketingB2B MarketingOutbound Call Centers+7

    Learn more about Marketing


  • Description

    No description provided for this service.

    Skills in E-commerce (5)
    Ecommerce General support DeskEcommerce email supportEcommerce Live chat supportEcommerce support AgentEcommerce

    Learn more about E-commerce


  • Description

    No description provided for this service.

    Skills in Product Management (9)
    Inbound Call CenterProduct MarketingIT OutsourcingSales AssistanceBack Office OutsourcingSales OutsourcingProduct TrainingOutbound Call CentersCall Center

    Learn more about Product Management


  • Description

    No description provided for this service.

    Skills in Innovation (11)
    Robotic Process AutomationInnovation ConsultingInnovation ManagementLeadership TrainingDisruptive InnovationCutting Edge TechnologyInternational InnovationCustomer Pains DiscoveryAdvanced ComputingBusiness Intelligence+1

    Learn more about Innovation


  • Description
    Welcome to ZuZo, your trusted partner in Web Administration! Our comprehensive suite of services is meticulously crafted to enhance your online presence, streamline operations, and drive digital success. Let's explore the diverse range of services that ZuZo offers to support and empower our clients:

    Website Design and Development:

    Transform your ideas into captivating digital experiences with our expert website design and development services. We create visually stunning, responsive, and user-friendly websites tailored to your brand identity.
    Content Management:

    Keep your website fresh and engaging with our content management solutions. From regular updates to content optimization, we ensure that your message resonates effectively with your audience.
    E-commerce Solutions:

    Unlock the potential of online commerce with our robust e-commerce solutions. Whether you're starting a new venture or expanding your existing business, ZuZo can tailor an e-commerce platform to meet your specific needs.
    Website Maintenance:

    Ensure the seamless operation of your website with our proactive maintenance services. From software updates to security patches, ZuZo keeps your site running smoothly, allowing you to focus on your core business.
    Search Engine Optimization (SEO):

    Boost your online visibility and attract a targeted audience with our SEO services. ZuZo employs proven strategies to enhance your website's ranking on search engines, driving organic traffic and increasing your online presence.
    Web Hosting and Domain Management:

    Experience reliable and secure web hosting services with ZuZo. We provide tailored hosting solutions and efficient domain management to ensure optimal performance and availability for your website.
    Custom Web Applications:

    Address specific business needs with our custom web application development. Whether it's a client portal, CRM system, or other specialized applications, ZuZo can create solutions to streamline your processes.
    Performance Optimization:

    Enhance the speed and performance of your website with our optimization services. ZuZo employs industry best practices to ensure your site loads quickly, providing an optimal user experience.
    Security Audits and Solutions:

    Safeguard your digital assets with our security audits and solutions. ZuZo identifies and addresses vulnerabilities, implementing robust security measures to protect your website and user data.
    Skills in Website Administration (3)
    Server ConfigurationSAP ImplementationDomain Management

    Learn more about Website Administration

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Team

29 members in ZuZo ltd's team

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Details



  • HeadquarterNungua Main Road, Sakumono, Ghana

  • World Trade Centre, Accra, Independence Ave, Accra, Ghana

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